Shop FAQ

Is Texrex™ a brand or a business?

Texrex is a brand managed by the legal entity Design on Hand. Quotes, invoices and payment processing pages will display Design on Hand.

Tell me about the shopping cart.

Our shopping cart is hosted on secure servers at https://ww9.aitsafe.com/…

You can edit product quantities on the shopping cart page and there’s no need to register an account to shop with us. You will be redirected to PayFast (a leading payment gateway provider) on checkout.

Are product colours on your website accurate?

Colours as displayed online may not match actual fabrics due to variances in displays and browser settings. But we do love photography and on our monitors it looks pretty accurate!

When are goods dispatched and do you carry stock?

We carry materials inventory and make to order. When making, we generally produce a small batch, and the balance is finished goods stock. Orders are dispatched in 2-5 working days.

Do you have a legal page and Terms of Sale?

Yes, click here to read.

How does shipping work?

We make use of The Courier Guy to ship orders in South Africa and DHL for international. You will be sent a parcel tracking link when the order is dispatched.

  • Gauteng, 1-2 days, R70.00 (VAT incl)
  • Major Centres**, 1.5-3 days, R100.00 (VAT incl)
  • Outlying South Africa and international; see “SPECIAL QUOTE” shipping.

** Bloem, Cape Town, Durban, Port Elizabeth, East London, George, Kimberly, Ladysmith, Nelspruit, Polokwane, Welkom, Witbank

What are the “SPECIAL QUOTE” shipping options?

Our standard delivery rates do not cover outlying areas in SA and international orders.

Please select the appropriate “SPECIAL QUOTE” shipping option in the shopping cart and “REQUEST QUOTE” on checkout. We will prepare a quote and you will be able to pay for the order by card (PayFast Money Request link) or old school EFT.

Can I collect?

Yes by arrangement and we’re located in Centurion.

What payment methods are accepted?
  • We accept payments from local & international buyers via Visa, Mastercard and Masterpass. We use PayFast, a leading payment gateway provider.
  • Old school EFT in which case you need to check your inbox for the proforma invoice. This is a manual process and may take several hours as we are a small business.
  • If you selected the “SPECIAL QUOTE” shipping option and requested a quote on the checkout page: we will send a PayFast generated Money Request link or you can pay by EFT.
I’m an international shopper; what do I need to be aware of?
  • We bill in South Africa Rand (ZAR) as per the prices on our website. Please consult your bank for the exchange rate and fees.
  • Export orders are sold VAT exclusive and may be subject to customs duties, import taxes, VAT in your territory and fees for customs clearance, collectively additional costs.
  • We cannot predict what the additional costs will be. These costs will be due by you and are payable to the courier on or before delivery.
  • We declare the full value of the goods and accurate descriptions thereof as is required by law.
Have another question?

Don’t hesitate to contact us by WhatsApp or the contact form.